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Travel Agencies in the UK: Market Research Report

Market Research • Market Size • Industry Statistics • Industry Analysis • Industry Trends

Travel Agencies Market Research Report | SIC N79.110 | Mar 2017

Slight turbulence: Revenue is expected to fall in the current year, after a period of expansion

IBISWorld’s Travel Agencies market research report offers insightful industry analysis and research into the market at the national level. IBISWorld’s in-depth industry market research is presented in a logical and consistent format. The industry report contains key industry statistics, market size, industry trends, and growth and profit forecasts for a 5-year outlook period.

Report Snapshot
Market Share of Companies
Thomas Cook Group plc Thomas Cook Group plc market share
TUI Travel plc TUI Travel plc market share
Industry Statistics & Market Size
Annual Growth 12-17
Annual Growth 17-22
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Industry Threats & Opportunities
  • Growth is expected to dip in the current year as a result of uncertain economic conditions
  • The high value of the pound for much of the period supported increased outbound tourism
  • The low value of the pound may increase the price of travel, lowering demand
  • ... purchase to read more

Industry Analysis & Industry Trends

The Travel Agencies industry has become increasingly dominated by online travel agents, which are expected to account for just over half the industry’s total revenue in 2016-17. The customers served by the industry are mostly UK residents looking to travel abroad for leisure purposes, such as going on holiday, visiting family and friends or travelling to events. Nevertheless, nearly one-fifth of industry revenue is generated from business travellers, while domestic travel by UK residents and international visitors are also important market segments. Leisure travel is influenced by trends in disposable income, consumer confidence and current exchange rates... purchase to read more

Industry Report - Industry Products Chapter

Online booking services

The UK online travel agency market is one of the largest in Europe and ahead of Germany and France. Over the past decade, the online market has grown from slightly more than 10% of the market to an estimated 55% in 2016-17. The online travel segment relates only to travel websites that offer flights with a range of airlines, accommodation and other products, such as Expedia. It excludes the websites operated by major airlines and accommodation chains since these are included in other industries.

Websites have the advantage of being accessible 24 hours a day, so they trade on convenience. Many can offer more attractive prices than their competitors because they have far lower operating and overhead costs than shop-front operators. Man.. purchase to read more

Additional Insights for the Travel Agencies Industry

IBISWorld identifies 250 Key Success Factors for a business.The most important for the Travel Agencies Industry are

  • Ability to quickly adopt new technology
  • Use of high volume/low margin strategy
  • Development of new products
  • IBISWorld analysts also discuss how external factors such as Outbound tourism by UK residents and Real household disposable income in the Travel Agencies industry impact industry performance... purchase to read more


    Industry ProductsRelated Reports

    What is the Travel Agencies Industry?

    This industry is composed of agencies that provide booking, reservation and information services to UK residents travelling domestically and internationally. This includes agencies that are solely or partially online or shop-front operators. Operators generate their income from commissions.

    Industry Products
    Travel agency servicesOnline booking services
    Industry Activities
    Providing travel-related online booking services Providing travel informationMaking travel arrangementsBooking flights and accommodationSelling travel packages

    Table of Contents
    About this Industry
    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry at a Glance
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Industry Performance
    Executive Summary
    Key External Drivers
  • Outbound tourism by UK residents
  • Real household disposable income
  • Real effective exchange rate
  • Total domestic tourism
  • Consumer confidence index
  • Current Performance
  • Online competition
  • Flying from upheaval
  • Business class
  • Chart: Revenue Growth
  • Industry Outlook
  • Intrepid travellers
  • Favourable skies
  • Soaring online bookings
  • Table: Travel Agencies Industry Revenue Outlook
  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Travel Agencies Industry Lifecycle vs The Economy
  • Products & Markets
    Supply Chains
  • Key Buying Industries
  • Crude Petroleum & Natural Gas Extraction
  • Management Consultants
  • Consumers
  • Key Selling Industries
  • Intercity Passenger Rail Transport
  • Scheduled Passenger Air Transport
  • Sea & Coastal Passenger Water Transport
  • Tour Operators
  • Products & Services
  • Online booking services
  • Travel agency services
  • Chart: Travel Agencies Industry Products and Services Segmentation
  • Demand Determinants
    Major Markets
  • UK residents travelling abroad
  • UK residents travelling domestically
  • International visitors
  • Chart: Major Market Segmentation for the Travel Agencies Industry
  • International Trade
    Business Locations
  • Chart: Business Locations by State
  • Competitive Landscape
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Profit
  • Purchases
  • Wages
  • Rent and utilities
  • Depreciation
  • Other
  • Chart: Cost Structure Benchmarking – Sector vs Travel Agencies
  • Basis of Competition
  • Internal Competition
  • External competition
  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Travel Agencies Industry
  • Industry Globalization
    Major Companies
    TUI Travel Ltd
    Thomas Cook Group plc
  • Table: TUI Travel Ltd - financial performance
  • Table: Thomas Cook Group plc - financial performance
  • Operating Conditions
    Capital Intensity
  • Chart: Level of Capital Intensity for the Travel Agencies Industry
  • Chart: Tools of the Trade: Growth Strategies for Success
  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth
  • Regulation & Policy
    Industry Assistance
    Key Statistics
  • Table: Industry Data for the Travel Agencies Industry
  • Includes:
  • Industry Revenue (2008-2022)
  • Industry Gross Product (2008-2022)
  • Establishments (2008-2022)
  • Businesses (2008-2022)
  • Employment (2008-2022)
  • Wages (2008-2022)
  • Table: Annual Percentage Change for Key Industry Data
  • Table: Key Ratios for Industry Key Data
  • Jargon & Glossary
  • A global travel distribution system used by UK travel agents.
  • Global Distribution System (Gds)
  • A computerised reservation system used by travel agents to help them with information, bookings, reservations and payments.
  • Staycation
  • A vacation spent in one's home country rather than abroad, or one spent at home and involving day trips to local attractions.

  • Why Buy this Report?
    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Travel Agencies:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Travel Agencies market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Travel Agencies, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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