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Debt Collection Agencies in the UK: Market Research Report

Market Research • Market Size • Industry Statistics • Industry Analysis • Industry Trends

Debt Collection Agencies Market Research Report | SIC N82.911 | Jun 2017

Steady returns: Record-low interest rates are expected to increase lending and boost demand

IBISWorld’s Debt Collection Agencies market research report is a comprehensive guide to market size and growth prospects. Our industry reports offer strategic industry analysis of the factors influencing companies, including new product developments, economic, lifestyle and demographic influences, distribution and supply chain factors and pricing issues. Full analysis accompanies our data forecasts to illustrate how the market responds to emerging industry trends.

Report Snapshot
Market Share of Companies
Lowell Group Lowell Group market share
Industry Statistics & Market Size
Annual Growth 13-18
Annual Growth 18-23
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Industry Threats & Opportunities
  • Although revenue fell for much of the past five-year period, profit is anticipated to expand
  • Firms can now use data analytics tools to determine the likelihood of collecting debt
  • The trend of businesses outsourcing debt collection is expected to drive growth
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Industry Analysis & Industry Trends

Debt collection agencies collect debts on behalf of clients, such as credit card companies. Some operators purchase debt portfolios at less than their face value and then collect these debts themselves. The industry's performance is influenced by a number of factors, including the level of personal and business debt, demand for debt collectors' services and the recovery rate on these debts. These factors are all affected by the state of the economy.

Over the five years through 2017-18, the industry's performance has been mixed. Profit margins are expected to rise, although revenue is only anticipated to increase in two years of the period. Falling unemployment over the past five years increased the rate of recovery, positively affecting profit... purchase to read more

Industry Report - Industry Key Buyers Chapter

The industry is considered to have a low level of market share concentration. IBISWorld expects the top four industry players to account for 23.9% of industry revenue in 2017-18. The industry is characterised by its many small-scale regional firms.

The industry has a fragmented structure. Approximately 83.9% of enterprises employed fewer than 10 people in 2016 and 72.3% employed fewer than five. There are several very large debt collection agencies that have financial backing from private equity funds and financial institutions, but the industry also covers many small operators that have not grown as substantially. Only 3.2% of enterprises employ 100 people or more. Des.. purchase to read more

Additional Insights for the Debt Collection Agencies Industry

IBISWorld identifies 250 Key Success Factors for a business.The most important for the Debt Collection Agencies Industry are

  • Offering clients a range of payment options
  • Ability to compete on tender
  • Ability to manage external (outsourcing) contracts
  • IBISWorld analysts also discuss how external factors such as Business lending and Number of UK company liquidations in the Debt Collection Agencies industry impact industry performance... purchase to read more


    Industry ProductsRelated Reports

    What is the Debt Collection Agencies Industry?

    The industry includes companies that purchase debt portfolios from financial institutions and other companies at less than their face value. They then seek to recover the outstanding amounts. The industry also covers agencies that collect debts on behalf of clients, charging a fee or taking a percentage of the funds recovered.

    Industry Products
    Contingent-fee servicingPortfolio-acquisition servicingFixed-fee servicingCollateral recovery and repossession services
    Industry Activities
    Debt collectionBill collectionDebt portfolio acquisition

    Table of Contents
    About this Industry
    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry at a Glance
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Industry Performance
    Executive Summary
    Key External Drivers
  • Business lending
  • Number of UK company liquidations
  • Ratio of household debt to disposable income
  • Number of personal insolvencies
  • Official bank rate
  • National unemployment rate
  • Current Performance
  • Demand dips
  • Purchase prices
  • Economic effects
  • Regulatory changes
  • Chart: Revenue Growth
  • Industry Outlook
  • Drivers of growth
  • Consolidation activity
  • Specialised software
  • EU exit
  • Table: Debt Collection Agencies Industry Revenue Outlook
  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Debt Collection Agencies Industry Lifecycle vs The Economy
  • Products & Markets
    Supply Chains
  • Key Buying Industries
  • Electricity Distribution
  • Department Stores
  • Banks
  • Financial Leasing
  • Key Selling Industries
  • Call Centres
  • Computer & Peripheral Equipment Wholesaling
  • Software Development
  • Temporary-Employment Placement Agencies
  • Products & Services
  • Contingent-fee servicing
  • Portfolio-acquisition servicing
  • Fixed-fee servicing
  • Collateral recovery and repossession services
  • Chart: Debt Collection Agencies Industry Products and Services Segmentation
  • Demand Determinants
    Major Markets
  • Consumers
  • Consumers with secured (mortgage) debt
  • Businesses
  • Other personal receivables
  • Chart: Major Market Segmentation for the Debt Collection Agencies Industry
  • International Trade
    Business Locations
  • Chart: Business Locations by State
  • Competitive Landscape
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Profit
  • Purchases
  • Wages
  • Depreciation and other costs
  • Chart: Cost Structure Benchmarking – Sector vs Debt Collection Agencies
  • Basis of Competition
  • Internal competition
  • External competition
  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Debt Collection Agencies Industry
  • Industry Globalization
    Major Companies
    Lowell Finance Holdings Ltd
  • Table: Lowell Finance Holdings Ltd - financial performance
  • Operating Conditions
    Capital Intensity
  • Chart: Level of Capital Intensity for the Debt Collection Agencies Industry
  • Chart: Tools of the Trade: Growth Strategies for Success
  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth
  • Regulation & Policy
    Industry Assistance
    Key Statistics
  • Table: Industry Data for the Debt Collection Agencies Industry
  • Includes:
  • Industry Revenue (2009-2023)
  • Industry Gross Product (2009-2023)
  • Establishments (2009-2023)
  • Businesses (2009-2023)
  • Employment (2009-2023)
  • Wages (2009-2023)
  • Table: Annual Percentage Change for Key Industry Data
  • Table: Key Ratios for Industry Key Data
  • Jargon & Glossary
    Accounts Receivable
  • Money that a customer owes for goods or services they have received or used.
  • Non-Performing Debt
  • Accounts where the debtor has not made any payments to their creditor for 90 days or more.
  • Recovery Rate
  • The proportion of funds actually recovered from the total value of outstanding debt within a debt book or portfolio.
  • Working Capital
  • Money available to a company for day-to-day operations.

  • Why Buy this Report?
    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Debt Collection Agencies:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Debt Collection Agencies market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Debt Collection Agencies, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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