Short circuit: Falling computer prices are limiting demand by encouraging replacement over repair

Operators in this industry carry out repairs and maintenance on a wide variety of products, including laptops, tablet computers, printers and ATMs. In a similar manner to other repair industries, the Computer and Computer Equipment Repair industry generally follows countercyclical trends. An improving economy over the first two years of the five-year period caused demand for the industry’s services to decline, as high confidence and disposable incomes meant consumers were more willing to pay for replacement products. However, disposable incomes have been constrained since the EU referendum in 2016-17. This has encouraged consumers to have their products repaired rather than purchasing replacements, which has increased demand for the industry’s services...read more.

Industry Statistics & Market Size
Revenue
£2.5bn
Annual Growth 15-20
2.6%
Forecast Growth 20-25
Profit
Employment
18,944
Businesses
4,441
Market Share of Companies
There are no companies with a dominant market share in this industry

Industry Threats & Opportunities

  • Demand for services has risen as businesses and consumers have aimed to limit spending
  • Competition among manufacturers has pushed down product prices, making replacements more affordable
  • Weak consumer confidence is expected to benefit demand for repairs in the short term
  • Industry Report - Industry SWOT Analysis Chapter

    The Computer and Computer Equipment Repair industry is in the mature stage of its life cycle. Over the 10 years through 2024-25, industry value added, which measures the industry’s contribution to the economy, is expected to grow at a compound annual rate of 1.9%. In comparison, UK GDP is projected to rise at a compound annual rate of 1.5% over the same period. This indicates that the industry is growing at a slightly faster rate than the wider economy. Despite this, falling computer prices increasing competitive pressure are restricting the industry’s growth, indicating that it is in the mature stage of its life cycle.Over the past five years, low barriers to entry have supported an increase in enterprise numbers. Thi...purchase to read more.

    Additional Insights for the Computer & Computer Equipment Repair Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Computer & Computer Equipment Repair Industry are

  • Supply contracts in place for key inputs
  • Proximity to key markets
  • Production of premium goods/services
  • IBISWorld analysts also discuss how external factors such as Demand from computer and gaming product retailers and Audiovisual equipment prices in the Computer & Computer Equipment Repair industry impact industry performance..

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    What's in this report

    What is the Computer & Computer Equipment Repair Industry?

    Companies in this industry repair and maintain computers and computer equipment, but not communication-related devices. Operators repair computers, computer peripherals, tablets, gaming consoles, and public machines such as ATMs and cash registers. However, the repair of smartphones, fax machines and commercial-use cameras is excluded.

    Industry Products
  • Desktop and laptop computer repair
  • Storage device repair
  • Portable electronic device repair
  • Specialised computer repair
  • Other services
  • Printer, scanner and server repair
  • Industry Activities
  • Repairing and maintaining desktop and laptop computers
  • Repairing and maintaining storage devices
  • Repairing and maintaining printers, mice and keyboards
  • Repairing and maintaining projectors, scanners and photocopiers
  • Repairing and maintaining ATMs and cash registers
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Demand from computer and gaming product retailers
  • Audiovisual equipment prices
  • Business capital expenditure
  • IT and telecommunications adoption
  • Real household disposable income

  • Current Performance
  • Fluctuating demand
  • Repairs or replacement
  • Competitive pressures
  • Chart: Revenue Growth

  • Industry Outlook
  • Changing environment
  • Future ventures
  • Product advances
  • Table: Computer & Computer Equipment Repair Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Computer & Computer Equipment Repair Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Data Processing & Hosting Services
  • Banks
  • Hospitals
  • Consumers

  • Key Selling Industries
  • Computer & Peripheral Equipment Manufacturing

  • Products & Services
  • Desktop and laptop computer repair
  • Specialised computer repair
  • Portable electronic device repair
  • Printer, scanner and server repair
  • Storage device repair
  • Other services
  • Chart: Computer & Computer Equipment Repair Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Households and individuals
  • Small and medium-size businesses
  • Government
  • Large businesses
  • Chart: Major Market Segmentation for the Computer & Computer Equipment Repair Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
    WagesPurchasesProfitDepreciationMarketingRentOther
  • Chart: Cost Structure Benchmarking – Sector vs Computer & Computer Equipment Repair

  • Basis of Competition
    Internal competitionExternal competition
    Barriers to Entry
  • Table: Barrier to Entry Checklist for the Computer & Computer Equipment Repair Industry

  • Industry Globalization
    There are no major players in this industry. This report includes analysis of other companies.
    Capital Intensity
  • Chart: Level of Capital Intensity for the Computer & Computer Equipment Repair Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Computer & Computer Equipment Repair Industry
    Includes:
  • Industry Revenue (2011-2025)
  • Industry Gross Product (2011-2025)
  • Establishments (2011-2025)
  • Businesses (2011-2025)
  • Employment (2011-2025)
  • Wages (2011-2025)
  • Wages (2011-2025)
  • Purchases (2011-2025)
  • Profit (2011-2025)
  • Depreciation (2011-2025)
  • Marketing (2011-2025)
  • Rent (2011-2025)
  • Utilities (2011-2025)
  • Other (2011-2025)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Peripheral
  • A device attached to a host computer to expand the computer’s capabilities.
  • Precision Equipment
  • Includes dental equipment, diagnostic imaging equipment, meteorological instruments, surgical instruments, optical instruments and sonar equipment.
  • Warranty
  • An assurance that an item will be repaired without cost to the buyer, usually only for a limited period of time after purchase.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Computer & Computer Equipment Repair market research report provides the latest industry statistics and industry trends, allowing you to identify the products and customers driving revenue growth and profitability. The industry report identifies the leading companies and offers strategic industry analysis of the key factors influencing the market.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Computer & Computer Equipment Repair:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Computer & Computer Equipment Repair market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Computer & Computer Equipment Repair, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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