New page: Increasing demand for digitalisation services is expected to support industry growth

Industry operators provide outsourced document storage, destruction and digitalisation services to commercial and government clients. Revenue is expected to increase at a compound annual rate of 2.7% over the five years through 2019-20, reaching £1.1 billion. This strong performance has been driven largely by strict data protection regulations and a growing preference shown by downstream operators to outsource document management services amid rising cost pressures. This trend has been most prominent within the public sector, where departmental budget cuts have forced government departments to downsize their estates and pursue space saving endeavours. Strengthening demand for digitalisation services has also supported the industry in recent more.

Industry Statistics & Market Size
Annual Growth 15-20
Forecast Growth 20-25

Industry Threats & Opportunities

  • Increasing competition from firms specialising in cloud storage has curtailed industry growth
  • The GDPR has tightened regulation of document management, which has supported industry demand
  • Losing passporting rights would hinder the financial services sector, a key source of demand
  • Industry Report - Industry Key Buyers Chapter

    The Document Management Services industry exhibits a medium level of market share concentration, since the top four industry players are estimated to account for 40% of industry revenue in 2019-20. Of this, the two largest players each have a market share of over 15%. Despite the presence of several large operators, the industry is relatively fragmented, with a number of smaller operators that operate at a local level competing with the larger firms.The level of concentration has increased over the past five years following acquisitions by larger operators in the industry. Most recently, Restore’s purchase of TNT Business Solutions in May 2018 allowed it to attain an increased share of the market. This followed the purchase of Cintas in 2014 and PHS Data Solutions in 2016. Shr...purchase to read more.

    Additional Insights for the Document Management Services Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Document Management Services Industry are

  • Prompt delivery to market
  • Ability to quickly adopt new technology
  • Proximity to key markets
  • IBISWorld analysts also discuss how external factors such as Real government consumption expenditure and Business confidence index in the Document Management Services industry impact industry performance..

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    What's in this report

    What is the Document Management Services Industry?

    Companies in this industry provide document management services to other businesses and government clients. Industry services include document storage, record management and secure document destruction.

    Industry Products
  • Document storage and filing
  • Document destruction
  • Digitalisation and scanning
  • Industry Activities
  • Storage of paper documents
  • Destruction of paper documents
  • Digitisation of paper documents
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Real government consumption expenditure
  • Business confidence index
  • IT and telecommunications adoption
  • Number of businesses
  • Producer price index for paper and paperboard

  • Current Performance
  • Public sector cuts
  • Private sector demand
  • Regulatory influences
  • Digitalisation booms
  • Margins widen
  • Chart: Revenue Growth

  • Industry Outlook
  • Demand trends
  • Industry drivers
  • Profitability rises
  • Table: Document Management Services Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Document Management Services Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Financial and Insurance Activities
  • Professional, Scientific and Technical Activities
  • Public Administration and Defence; Compulsory Social Security
  • Human Health and Social Work Activities

  • Key Selling Industries
  • Cardboard Packaging & Paper Bag Manufacturing
  • Computer & Peripheral Equipment Wholesaling
  • Truck Rental & Leasing

  • Products & Services
  • Document storage and filing
  • Digitalisation and scanning
  • Document destruction
  • Chart: Document Management Services Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Financial and professional services
  • Other businesses
  • Public sector
  • Chart: Major Market Segmentation for the Document Management Services Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
    ProfitWagesPurchasesDepreciationRentOther costs
  • Chart: Cost Structure Benchmarking – Sector vs Document Management Services

  • Basis of Competition
    Internal competitionExternal competition
    Barriers to Entry
  • Table: Barrier to Entry Checklist for the Document Management Services Industry

  • Industry Globalization
    Iron Mountain (UK) plc, Restore plc, Shred-it Ltd,
  • Table: Iron Mountain (UK) plc - financial performance
  • Table: Restore plc - financial performance
  • Table: Shred-it Ltd - financial performance

  • Capital Intensity
  • Chart: Level of Capital Intensity for the Document Management Services Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Document Management Services Industry
  • Industry Revenue (2011-2025)
  • Industry Gross Product (2011-2025)
  • Establishments (2011-2025)
  • Businesses (2011-2025)
  • Employment (2011-2025)
  • Wages (2011-2025)
  • Wages (2011-2025)
  • Purchases (2011-2025)
  • Profit (2011-2025)
  • Depreciation (2011-2025)
  • Marketing (2011-2025)
  • Rent (2011-2025)
  • Utilities (2011-2025)
  • Other (2011-2025)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
  • The physical storage of documents.
  • Digitalisation
  • The conversion of physical documents to digital copies.
  • Document Destruction
  • The shredding of physical documents into fine strips to protect sensitive information.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Document Management Services market research report offers insightful industry analysis and research into the market at the national level. IBISWorld’s in-depth industry market research is presented in a logical and consistent format. The industry report contains key industry statistics, market size, industry trends, and growth and profit forecasts for a 5-year outlook period.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Document Management Services:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Document Management Services market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Document Management Services, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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