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Privacy Policy

To protect your privacy, IBISWorld Limited (“IBISWorld”) follows principles in accordance with worldwide practices for customer privacy and data protection.

This Privacy Policy sets out the basis on which any personal data IBISWorld collects from you, or that you provide to IBISWorld, will be processed by IBISWorld.

For the purposes of this Privacy Policy "the website" is www.ibisworld.co.uk.

1   Information IBISWorld may collect from you

1.1   IBISWorld may collect the following personal data about you:

(a)   information that you provide by filling in forms on the website including name and contact details. This includes information provided at the time of registering to the website, subscribing to the IBISWorld services or products, posting material or requesting further services;

(b)   details of transactions you carry out through the website;

(c)   information you provide when you enter a competition or promotion sponsored by IBISWorld, and when you report a problem with the website;

(d)   if you contact IBISWorld, IBISWorld may keep a record of that correspondence;

(e)   information you provide when completing surveys that IBISWorld uses for research purposes; and

(f)   details of your visits to the website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for IBISWorld’s own billing purposes or otherwise and the resources that you access,

(your “personal information").

2   IBISWorld’s Use of Personal Information

2.1   IBISWorld will only collect your personal information for the purposes of:

(a)   enabling you to download data and reports contained on the website to which you have subscribed;

(b)   keeping you informed about training sessions on the interactive online service provided by IBISWorld and logging your support centre enquiries so IBISWorld may provide a higher standard of service to you; and

(c)   keeping you informed via regular newsletters of special offers, product updates and other information for same or similar products or services of IBISWorld which IBISWorld feel are relevant to you, which may include invitations to functions, all of which will be used to help IBISWorld develop and improve the products and services that it offers you.

2.2   The data IBISWorld collects from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for IBISWorld or one of its suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. IBISWorld will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

2.3   IBISWorld may disclose your personal information to third parties:

2.3.1   in the event that IBISWorld sells or buys any business or assets, in which case IBISWorld may disclose your personal information to the prospective seller or buyer of such business or assets;

2.3.2   if IBISWorld or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets; and/or

2.3.3   if IBISWorld is under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the IBISWorld terms of use www.ibisworld.co.uk/about/termofuse.aspx and other agreements; or to protect the rights, property, or safety of IBISWorld, IBISWorld’s customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

2.4   You have a right to access the personal information held about you or to obtain a copy of it. Except in limited circumstances, IBISWorld will provide you with access to the personal information it holds about you on request. To obtain a copy of the personal information IBISWorld hold about you, please contact IBISWorld via the online enquiry page www.ibisworld.co.uk/about/enquiry/

3   Marketing

3.1   You have the right to ask IBISWorld not to process your personal information for marketing purposes. IBISWorld will usually inform you (before collecting your data) if it intends to use your data for such purposes or if it intends to disclose your information to any third party for such purposes.

4   Consent

4.1   If you do not provide IBISWorld with the information requested, IBISWorld will not be able to provide you with full access to the website, nor communicate with you to keep you informed of product updates, training and other information it feels is relevant to you.

4.2   If you choose not to register or provide personal information, you can still use some of the website. However, you will not be able to access areas that require registration, including areas that require subscription or payment.

4.3   If you decide to register, you will be able to select the information you want to receive from the website by subscribing or unsubscribing to various services, like IBISWorld’s electronic newsletters.

5   Use of Cookies

5.1   Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. Most web browsers are set to accept cookies. However, if you do not wish to receive any cookies you may set your browser to refuse cookies. In some instances this may mean you will not be able to take full advantage of parts of the website.

5.2   The cookies simply help IBISWorld know what its customers find interesting and useful on the website. They also help ensure users do not inadvertently breach the licence agreement between their organisation and IBISWorld. IBISWorld does not use cookies to collect personally identifiable information.

6   Secure Online Purchases

6.1   The website uses Thawte SSL certificates on the IBISWorld web server, giving you the ability to communicate securely with the website server. SSL security makes eavesdropping almost impossible. No credit card details are stored on the IBISWorld database.

7   Security

7.1   Unfortunately, the transmission of information via the internet is not completely secure. Although IBISWorld will do its best to protect your personal data, IBISWorld cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once IBISWorld has received your information, IBISWorld strictly protects the security of your personal information and honours your choices for its intended use. IBISWorld carefully protects your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

8   Changes to the IBISWorld Privacy Policy

Any material changes IBISWorld may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

9   Enforcement and Contact

9.1   If for some reason you believe IBISWorld has not adhered to these principles, please notify IBISWorld via the online enquiry page www.ibisworld.co.uk/about/enquiry/, and IBISWorld will do its best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject drop down list.

9.2   If you wish to contact IBISWorld about this Privacy Policy, or if you no longer wish to receive direct marketing material, please tell IBISWorld via the online enquiry page www.ibisworld.co.uk/about/enquiry/.

Address: IBISWorld Limited, 2nd Floor North, 11-19 Artillery Row, London, SW1P 1RT, UK

Version No: 1 (7th June 2010)